Refund Policy

At IPCosta, we strive to provide the highest quality proxy services to our customers. However, we understand that there may be situations where a refund is necessary. Please review our refund policy below:

1. Refund Period: We offer a 7-day refund period from the date of purchase. Within this timeframe, customers may request a refund for any reason.

2. Eligibility Criteria: To be eligible for a refund, the following conditions must be met:

   • The refund request must be made within the 7-day refund period.

   • The customer must provide proof of purchase, such as an order number or receipt.

   • The proxy service must not have been used excessively or for malicious activities.

3. Refund Process:

   • To request a refund, customers must contact our support team at support@ipcosta.com and provide details of their purchase.

   • Our support team will review the request and, if eligible, process the refund within 5 business days.

   • Refunds will be issued to the original payment method used for the purchase.

4. Non-Refundable Items:

   • Setup fees, if applicable, are non-refundable.

   • Any discounts or promotional offers applied at the time of purchase will be deducted from the refund amount.

5. Cancellation of Service:

   • Customers who cancel their proxy service outside of the 7-day refund period are not eligible for a refund.

   • Cancellation requests must be submitted in writing to support@ipcosta.com.

6. Contact Us:

   • If you have any questions or concerns about our refund policy, please contact our support team at support@ipcosta.com. We are here to assist you.

By purchasing proxy services from IPCosta, you agree to abide by the terms of this refund policy. IPCosta reserves the right to update or modify this policy at any time without prior notice.